Retail Operations Manager (Only Accept CV In English) - Quản Lý Vận Hành Bán Lẻ Mảng Thời Trang

About Ginkgo

For 18 years, Ginkgo T-Shirts has been proudly made in Vietnam with one purpose — to inspire people through culture-driven designs that celebrate Vietnamese heritage.

Rooted in creativity and authenticity, every Ginkgo piece reflects the soul of Vietnam — blending traditional values with the vibrancy of modern life. We are committed to producing high-quality, meaningful products that carry stories of culture, craftsmanship, and pride.

The Role

We are seeking a Retail Operations Manager to lead the operations and business performance of our 700m2 flagship concept store on Lê Lợi Street, Saigon.

As a key strategic leader, you’ll drive operational excellence, sales growth, and team performance while ensuring that every customer experiences the warmth, creativity, and authenticity that define the Ginkgo spirit.

Key Responsibilities

• Enhance operational efficiency and in-store execution.

• Monitor and report sales performance by floor and by team member.

• Manage staff allocation, scheduling, and attendance.

• Recruit, train, and develop team members to deliver premium service.

• Analyze business data and build strategic plans for store development and growth.

Requirements

• 5-10 years of experience in retail operations or multi-store management, ideally within the fashion or lifestyle industry.

• Proven retail leader with hands-on experience managing multi-store operations and high-performing teams

• Decisive, accountable, and results-driven with sharp problem-solving and strategic execution skills

• Fluent in Vietnamese & English, French is a valuable asset

• In-depth knowledge of Vietnamese labor law and compliance standards.

• Market-savvy with strong operational instincts and local insight

• Exceptional communicator with a customer-first mindset and premium service standards

• Tech-proficient, detail-oriented, and relentless in pursuit of excellence

• Business-focused with a strong fashion sensibility and the ability to turn brand vision into action.