L&D Manager (Incharge OPs)

Job Objectives

Develop training plans for the assigned Operations (OPs) region.

Ensure training and development programs for staff and managers are implemented fully and on schedule.

Monitor and assess employee competencies.

Update new programs and training content according to each phase, aligned with learners’ needs.

Analyze and propose strategies for professional and leadership competency development for OPs managers.

Attract and retain talent through career path planning and employee training.

Train, supervise, and manage the training team.

Key Responsibilities

1. Develop Training Plans for OPs

Proactively collaborate with Regional Managers/HRBPs to identify and analyze training needs regarding technical and behavioral competencies.

Build annual/quarterly training plans for the OPs division based on OPs needs and Jollibee Vietnam’s business objectives.

Analyze and propose ad-hoc training plans to address urgent needs of the OPs division.

2. Ensure Training Programs Are Delivered Effectively and On Schedule

Coordinate with internal/external trainers on training content to evaluate relevance and effectiveness.

Organize training courses according to approved annual/quarterly or urgent priorities.

Directly deliver behavioral competency training programs for management teams.

Handle training logistics within the approved budget (venues, meals, materials, etc.) for trainers and participants.

Prepare training reports as required in SLA.

Source, evaluate, and select training providers or service vendors (F&B, venues, etc.) to optimize budget and training effectiveness.

3. Monitor and Evaluate Learners’ Competencies

Guide learners and managers in applying acquired knowledge to their work and evaluate its effectiveness.

Monitor and assess learning outcomes according to training plans within specified application timelines.

Report employees’ training application results to direct managers within set deadlines.

Update training history monthly via email/shared drive.

Analyze post-training evaluation data and propose follow-up actions in coordination with area and regional managers.

4. Update Training Programs and Content

Review and design OPs training programs annually based on competency frameworks to enhance training quality.

Develop e-learning training content for OPs staff.

Regularly update training methodologies, testing, and competency assessment tools.

5. Talent Attraction and Retention

Develop and implement training roadmaps for each OPs position.

Systemize and standardize OPs training curriculum.

Participate in Talent Review sessions for the OPs division.

Implement Individual Development Plans (IDPs) effectively for OPs talents.

6. Other Duties

Train and supervise staff within the department to enhance performance capabilities.

Perform other tasks as assigned by the Department Head.

Minimum of 5 years’ experience in training management and capability development strategy (at Supervisor/Manager level).

Age: 30–35.

Good communication in English.

Experience in training and organizational capability development.

Strong skills in MS Office (Word, Excel, PowerPoint).

Strong leadership, communication, analytical, and coaching skills.

Bachelor’s degree in Human Resources Management, Business Administration, or Economics.